Returns & Exchanges
We want you to love your new rug. If you are not completely satisfied, we accept returns on items in original condition within 30 days of delivery.
1
Initiate Return
Visit our online return portal with your order number and email address to request a Return Authorization.
2
Prepare Package
Carefully re-wrap the rug in its original packaging or equivalent heavy-duty plastic to prevent damage during transit.
3
Ship Item
Affix the provided prepaid shipping label and drop the package off at any authorized carrier location.
4
Receive Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing